It has become very important these days for the owners of Ecommerce websites to protect their websites from any type of hacking and fraud. There have been many instances in recent time in which either the customers or the website owners have fallen prey to various types of hacks and frauds. For example, a hacker can steal the credit card information of a customer without his knowledge and use the customer’s credit card details in wrong way. As an Ecommerce website owner, it is important to know how to protect your customers and in turn, you must know how to protect your website to keep your website as well as your customer safe. Around 15 ways or methods can be used to protect your Ecommerce website from hacks and frauds. In this article, I have tried to explain for your understanding.
Tips to Protect your eCommerce Site from Hacking & Fraud
- You must choose an Ecommerce platform that is quite secure
Your Ecommerce website must be run on a secure and authenticated platform. This sophistication must be related to the programming language that is object oriented. These days the Ecommerce platforms are most secure ones according to many experts. Many companies keep their admin panel on internal server instead external server. These internal servers are equipped with two-way authentication to validate users with internal network. These authentication platforms are also a part of the secure platform.
- A secure connection must be used for an online checkout
A secure and a strong SSL authentication must be used for the purpose of data protection and for the web pages. The eCommerce websites must strive hard to make their customers believe and trust in the security as well as protection of their customers. The eCommerce website must be kept very safe in order to protect the sensitive information. If your eCommerce website has no SSL, then the valuable information remains open to hackers. SSL helps to save the information from sniffing, phishing, data tampering.
- Sensitive data must not be stored
There is no valid reason that can be given for storing sensitive information related to the customers. This sensitive information can be related to the credit card information of the customers as well. Purge major database from the server and keep minimal data. There are different types of sensitive information that cannot be stored on the server that is harmful to interest of your customers.
- A card verification and an address system must be adopted
The address and a CVV verification process are very important. The process related to the verification must be adopted without any fail. This process can reduce the fraudulent as well as any malpractice charges. A strict card verification process removes fear of security and ensures for a smooth transactions in near future.
- The customer must be asked to enter strong passwords
Strong passwords can play a very important role as far as the security of the customers is concerned. It is the responsibility of the eCommerce website to protect the interests of the customers. The passwords that a user enters must be very strong and it must include a variety of characters in order to make the password as complex as possible.
- A system alert must be set up for any suspicious activity
A notice of alert must automatically be set up when multiple suspicious transactions are coming from a single IP address. This situation needs to be addressed by the experts because it can be a case of fraudulent behavior. If a single customer tries to use multiple credit cards to purchase stuffs from your eCommerce website, in that case, the recipient name and the cardholder name must be same. If not, this can also be a case of fraudulent behavior.
- The security must be layered and beefed up
Layers of security must be installed in the eCommerce website. The security must be installed in such a proper way. Layering of security can be said to be the best way to keep the criminals and hackers away. For example, firewall is an ideal security layer prevents outside malicious or suspicious traffic from entering into the network. There should be always an extra layer of security on website and applications like search queries, login pages, contact forms.
- The employees must be given sufficient training on security
If the employees are trained adequately, it will be very difficult for hackers to break in. The company should make them aware about sensitive information exposure, data breaches, hacking techniques, social media interactions, social engineering, cyber laws and policy. Any company that has trained and well qualified employees can excel in any field and security is one of those fields.
- A tracking order must be used for each and every order
A tracking order must be issued for every order your eCommerce website sends out. This is particular very important for the retailers who face chargeback fraud where fraudulent shoppers can take advantage of chargeback payment in wrong way after getting the product.
- The site must be monitored regularly
The functioning of your website must be monitored on a regular basis. This can keep the third party criminals away from your site when they come to know that they are being monitored. You must ensure that your hosting service provider monitors their servers for potential malware, virus and vulnerabilities. There are real time analytical tools available in the market that instantly alerts IT department about the ongoing suspicious activity. These tools make you aware about the interaction of visitors with your website.
- A PCI scan must be conducted on a regular basis
A PCI scan must be performed on a regular basis. This type of scan can be performed by using various PCI scanning services that can lessen the vulnerability and the risk associated with Ecommerce websites. Always patch third party software to reduce potential risks and save your entire business from potential data breach or hacking.
- The systems must be patched
Everything related to your Ecommerce website must be patched appropriately including Java, Perl and Word Press. This is a major security measure and it must be undertaken appropriately. Outdated version seems a boon for hackers and they can easily exploit them and causes damage to the entire business.
- A DDoS protection and mitigation service must be adopted
Many experts have applauded this security measure as it has gained a lot of appreciation and acceptance in recent times. Ecommerce should think of cloud based DDoS protection and well managed DNS services as it is an ideal option for saving money after infrastructure and equipments. Cloud based protection can reduce operation cost as well offers robust protection against largest attacks. Besides, a well-managed cloud based DNS hosting service ensures about the availability of the web-based system.
- A fraud management service must also be taken into consideration
There are many fraud management services and chargeback management service provided by various experts and professionals. They provide this service in such a manner that it becomes very difficult for frauds and hackers to enter your website illegally.
- The person who is hosting your website must also be backing it up
This is also a very important thing to note. This step must be monitored and there is no type of practicality involved in this step. Either a website owner or a hosting service provider should take a regular backup, but it is recommended to take back-up by owner instead of hosting provider. Make sure you monitor the host as regularly as possible. A gap between two regular data backups could welcome hackers to steal valuable information.
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