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Steps to resolve the ‘NET ERR_CERT_AUTHORITY_INVALID’ Error in Google Chrome

Have you encountered NET:: ERR_CERT_AUTHORITY_INVALID error while browsing on Google Chrome?

The error will look like:

cert-authority-invalid

It is a common problem faced by web owners who have installed an SSL certificate on their website. There are different reasons why Google Chrome is displaying this error.

And this issue can be resolved by the web owner as well as the web visitor.

But first, let us look at the likely reasons why you are encountering NET:: ERR_CERT_AUTHORITY_INVALID error.

Why are you encountering NET:: ERR_CERT_AUTHORITY_INVALID error?

  • Check whether the certificate authority that issued your SSL is a trusted CA. Many times, NET:: ERR_CERT_AUTHORITY_INVALID error is caused because the certificate is not issued by a trusted authority. It is best to get a digital cert from a trusted vendor like Cheap SSL Shop, GlobalSign, DigiCert to avoid such issues.
  • In some cases, NET:: ERR_CERT_AUTHORITY_INVALID error occurs if the date and time in your system are set incorrectly.
  • If your SSL certificate is self-signed, you may see the NET:: ERR_CERT_AUTHORITY_INVALID error as a result.

How to fix NET:: ERR_CERT_AUTHORITY_INVALID error in Google Chrome

#1. Resolve NET:: ERR_CERT_AUTHORITY_INVALID error in Google Chrome (For Owners)

As a web owner, bringing traffic to your site is obviously your main concern, especially if you run an online business.

But when your website displays the NET:: ERR_CERT_AUTHORITY_INVALID error, it does just the opposite.

Your visitors will be turned off seeing the warning and may never return to your site again for fear of their identity getting stolen or their payment information getting compromised.

It is said that 85% of online shoppers stay away from unsecured sites. You will be missing out on a lot of potential buyers if you do not install a proper SSL to provide security. Moreover, your brand’s reputation will be ruined.

To solve this, simply get a digital certificate from a trusted CAs. This CA is trusted by people and recognized by browsers as well.

At times, the error may be caused by the wrong time and date update on your system. Correct it by changing the date and time as per your specific time zone.

#2. Resolve NET:: ERR_CERT_AUTHORITY_INVALID error in Google Chrome (For Visitors)

In case you are visiting a site from your Google Chrome browser and you encounter NET:: ERR_CERT_AUTHORITY_INVALID error, there are several things you can try.

  • Try updating Google Chrome

To update, open Google Chrome and type chrome://settings/help in the address bar. Google Chrome will start updating itself. You will have a better user experience when you use the latest version of Google Chrome. It might even fix the NET:: ERR_CERT_AUTHORITY_INVALID error.

  • Try clearing Google Chrome’s Cache Memory

To clear the cache memory, open Google Chrome and in the top right corner, click on the three vertical dots. Next, navigate to Settings and click on the Advanced option. Go to the Privacy and Security tab and find Clear Browsing Data. Select all the options and tap on Clear Data.

Exit Google Chrome and restart it. The NET:: ERR_CERT_AUTHORITY_INVALID error could be resolved.

  • Try resetting Google Chrome to Default Settings

To reset Google Chrome to default settings, open Google Chrome. Next, find the three vertical dots in the top right corner and click on it. Navigate to Settings and click on. Tap on the Reset settings to go back to the default mode. Now, reset the settings. Your NET:: ERR_CERT_AUTHORITY_INVALID error might be resolved.

  • Try clearing Google Chrome’s DNS Cache

To clear Google Chrome’s DNS Cache, open Google Chrome. Go to the address bar and type chrome://net-internals/#dns. Next, tap on the Clear host cache to resolve NET:: ERR_CERT_AUTHORITY_INVALID error.

  • Try disabling Google Chrome’s Extensions

Before disabling Google Chrome’s Extensions, try opening the website using Google Chrome’s incognito mode. It might resolve the issue.

If the NET:: ERR_CERT_AUTHORITY_INVALID error persists, try disabling Google Chrome’s Extensions. To disable it, open Google Chrome. In the top right corner of the browser, click on the three vertical dots. Next, tap on More tools and navigate to Extensions. Turn off all the extensions. It might fix the error.

  • Turn off the Antivirus/Firewall

In case, the antivirus you have installed has enabled “HTTPS protection” or “HTTPS scanning,” it might be causing the NET:: ERR_CERT_AUTHORITY_INVALID error. To test, disable your antivirus and visit the website. If the issue is fixed, your antivirus has been causing the problem all along. Reactivate your antivirus solution once you leave the website.

More tips to resolve NET::ERR_CERT_AUTHORITY_INVALID error

  • Check your internet connectivity. A slow network might be causing the error. Switch to a faster network and try accessing the website.
  • Ensure that your SSL certificate is not expired. If it is expired, Google will bar your access while showing an error. Contact the website’s admin for renewal. Or you can buy a new certificate and reinstall it.

To check the expiry date of your SSL certificate, click on the three dots on the Chrome menu. Navigate to More Tools and then go to Developer Tools. Select the Security tab and tap on View Certificate. You will be able to get all the SSL certificate information. If it is expired, renew it to resolve the error.

  • Check whether your SSL certificate is installed properly. Improper installation may be causing the error. Follow a guide to properly install it, or you can even outsource the work to an expert in the field.

Wrapping Up

An SSL certificate is mandatory if you want to protect your website and offer security to your visitors. But at times, it may create hindrance and start showing error, turning away visitors, and ruining your browsing experience.

Hopefully, the tips mentioned above will help resolve the NET:: ERR_CERT_AUTHORITY_INVALID error you are encountering.

Remember to obtain your digital cert from a trusted CA to lessen the risk of encountering such errors. Authorized resellers such as Cheap SSL Shop are renowned and trusted by all. The browsers will also recognize such certificates, and you can have a superior user experience.

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